IT Support

Security & IT · Las Vegas, Nevada
Department Security & IT
Employment Type Full-Time
Minimum Experience Mid-level

OUR COMPANY

Celsius addresses the financial needs of today’s consumers worldwide through a democratized interest income and lending platform accessible via mobile and desktop app. With a mission to put unparalleled economic freedom in the hands of the people, and a core belief that financial services should only do what is in the best interests of the community, Celsius is a modern earning and lending platform where membership provides access to curated financial services that are not available through traditional financial institutions. Crypto holders can earn yield on the digital assets in their account with Celsius, and can borrow fiat or stable coins against their crypto collateral at the lowest interest rates in the space.  

 

The Celsius team is committed to doing good and doing well. We believe in the power of disruption and the importance of decentralization to create a new system that acts in the best interest of everyone. Each member of our team brings something unique and innovative to the table, but the common thread that links us together is our passion for blockchain, equality, and leading the next financial revolution that changes the equation to bring power back to the people.


Responsibilities:


  • Troubleshoot and solve technical issues with hardware and software.
  • Resolve helpdesk tickets for internal employees via phone, in person, or electronically.
  • Log bugs and enhancement requests for our IT and security systems.
  • Perform hardware and software installations, configurations and updates as needed.
  • Provide introductory on-line & classroom training for company products.
  • Handle onboarding and onboarding of employees.
  • Resolve technical issues in a timely manner using available resources within the company.


Requirements:


    • At least 2 years experience in the IT field preferably providing customer support.
    • Excellent customer service and communication skills.
    • Good knowledge of Windows 10, Mac OS X, Office 365, G Suite management, Okta management.
    • Extensive knowledge of computer hardware systems.
      • Good communication skills.
      • Strong troubleshooting and critical thinking skills.
      • Ability to manage projects and tasks in an organized fashion.
    •      Knowledge of LAN and wireless networks.
    •      Nice to have: Jira management, Endpoint management security software, Security tools.

    Thank You

    Your application was submitted successfully.

    • Location
      Las Vegas, Nevada
    • Department
      Security & IT
    • Employment Type
      Full-Time
    • Minimum Experience
      Mid-level