Zendesk System Administrator

Operations · Tel Aviv, Israel
Department Operations
Employment Type Full-Time
Minimum Experience Mid-level

Celsius addresses the financial needs of today’s consumers worldwide through a democratized interest income and lending platform accessible via mobile and desktop app. With a mission to put unparalleled economic freedom in the hands of the people, and a core belief that financial services should only do what is in the best interests of the community, Celsius is a modern earning and lending platform where membership provides access to curated financial services that are not available through traditional financial institutions. Crypto holders can earn yield on the digital assets in their account with Celsius, and can borrow fiat or stablecoins against their crypto collateral at the lowest interest rates in the space.  

 

The Celsius team is committed to doing good and doing well. We believe in the power of disruption and the importance of decentralization to create a new system that acts in the best interest of everyone. Each member of our team brings something unique and innovative to the table, but the common thread that links us together is our passion for blockchain, equality, and leading the next financial revolution that changes the equation to bring power back to the people.


RESPONSIBILITIES

  • Full technical integration of the Zendesk platform into the customer's support environment to include changes, widget implementation, API integration, CRM workflow configuration and reporting configurations.
  • Perform initial troubleshooting; technical support; change management and maintenance of third party and in house developed systems or applications in both production and test environments including Upgrades and Data Migration.
  • Escalate tickets as necessary following escalation procedures to meet established SLAs.
  • Maintain control of access rights, security settings and user privileges for supported applications.
  • Ensure comprehensive system and PII data integrity, including system security.
  • Own and maintain documentation for Zendesk setup, issue resolution, customizations, etc.
  • Work cross-functionally to implement new or enhanced features to improve Customer Care/Support.


QUALIFICATIONS

  • 5 year of System or Application Administration experience/ education preferred.
  • 2-4 years of experience in Zendesk required, Other Customer Care or Help Desk experience is a plus.
  • Knowledge and experience with RESTful API
  • Working knowledge of developer tools including Zendesk SDK and API
  • Experience with Zendesk integrations.
  • Understanding of how SaaS integrations work.
  • Experience troubleshooting in a SaaS environment.
  • Understanding administration of CRM applications (Salesforce, Zendesk, Oracle, etc).
  • Previous work experience with SQL or other databases is desirable.

Knowledge, Abilities and Characteristics of the Ideal candidate:

  • Strong Project Management skills desirable.
  • Ability to create and deliver status reports and dashboards
  • Strong verbal and written communication skills.
  • Effective time-management skills and the ability to prioritize work assignments.
  • High level of customer focus and service excellence.
  • Strong analytical thinking and problem solving skills.

Thank You

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  • Location
    Tel Aviv, Israel
  • Department
    Operations
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level