Customer Care Representative (Corporate and VIP)

Corporate & VIP · Limassol, Limassol
Department Corporate & VIP
Employment Type Full-Time
Minimum Experience Mid-level

Customer Care Representative (Corporate and VIP)


Celsius Service Cyprus LTD is looking for an experienced Customer Care Representative that will respond to our Corporate & VIP users’ inquiries via our ticketing system, live chat and phone. This role is responsible for resolving all inquiries that our users might have in a professional and timely manner.  In this role you will report directly to your assigned team leader. Our ideal candidate will be highly organized, multitasker, detail oriented, energetic and self-motivated in a very fast-paced environment who has a can-do attitude and has previous experience in customer support, specifically involving supporting corporate and high net worth clients. 


Working hours are scheduled in shifts between 7am to 11pm, Monday to Sunday on a rotational basis.


Responsibilities:

  • Provide direct customer support via tickets, live chat and phone
  • Helping users with corporate onboarding and account-related requests
  • Assist customers with withdrawals
  • Helping junior agents and, when needed, escalating issues to team leaders
  • Support process improvement
  • Identifying customer needs and helping customers use specific features
  • Reporting product malfunctions
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams


Required Skills/Abilities:

  • 3-5 years of experience as a Customer Support Representative
  • Experience with supporting Corporate & VIP clientele
  • Experience in supporting withdrawal process  
  • Experience using helpdesk software and remote support tools
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Ability to listen actively, relay information, multitask and prioritize
  • Customer-focused mindset
  • Advanced level of English (B2/C1)
  • Team player that can also work independently
  • Ability to work in a global environment


Required Education and Experience:

  • Bachelor's degree in Business, Communications, Business Administration or field related to the products being developed.


CELSIUS SERVICES CY LTD is registered in Cyprus at 25/01/21 as a(n) Limited Company. The Registration Number for this Cyprus Limited Company as held by the Official Government of the Cyprus Registrar of Companies is ΗΕ417498. This position is open to all eligible and qualified applicants based in Cyprus as we build our presence globally.

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  • Location
    Limassol, Limassol
  • Department
    Corporate & VIP
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level