Corporate Account Support Agent

Customer Support · Las Vegas, Nevada
Department Customer Support
Employment Type Full-Time
Minimum Experience Experienced

About Celsius Network 

Celsius addresses the financial needs of today’s consumers worldwide through a democratized interest income and lending platform accessible via mobile and desktop app. With a mission to put unparalleled economic freedom in the hands of the people, and a core belief that financial services should only do what is in the best interests of the community, Celsius is a modern earning and lending platform where membership provides access to curated financial services that are not available through traditional financial institutions. Crypto holders can earn yield on the digital assets in their account with Celsius, and can borrow fiat or stable coins against their crypto collateral at the lowest interest rates in the space.  

 

The Celsius team is committed to doing good and doing well. We believe in the power of disruption and the importance of decentralization to create a new system that acts in the best interest of everyone. Each member of our team brings something unique and innovative to the table, but the common thread that links us together is our passion for blockchain, equality, and leading the next financial revolution that changes the equation to bring power back to the people. 


This location is located in Las Vegas, NV. Please only apply if you are able to work in our Las Vegas office. 



Job Summary:

Celsius is looking for an experienced Corporate Customer Support Agent that will respond to users’ inquiries via our ticketing system, live chat and phone. This role is responsible for resolving all inquiries that our users might have in a professional and timely manner.  In this role you will report directly to your assigned team leader. Our ideal candidate will be highly organized, multitasker, detail oriented, energetic and self-motivated in a very fast-paced environment who has a can-do attitude and has previous experience in customer support, specifically involving supporting high net worth clients. 


  • Provide direct customer support via tickets, live chat and phone
  • Helping users with onboarding and account-related requests
  • Helping junior agents and, when needed, escalating issues to team leaders
  • Support process improvement
  • Identifying customer needs and helping customers use specific features
  • Reporting product malfunctions
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams


Required Skills/Abilities:

  • 2-3 Years of Experience as a Customer Support agent
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Ability to multitask and prioritize
  • Customer-focused mindset
  • Advanced level of English (B2/C1)
  • Ability to work in a team that offers 24/7 support
  • Team player that can also work independently
  • Ability to answer phone, listen actively, relay information, and type basic information simultaneously
  • Ability to work in a global environment

Education and Experience:

  • Bachelors degree in Business, Communications, Business Administration or field related to the products being developed required.
  • Three to five years of experience in related field required with corporate accounts clients experience a plus.





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  • Location
    Las Vegas, Nevada
  • Department
    Customer Support
  • Employment Type
    Full-Time
  • Minimum Experience
    Experienced