Customer Care Specialists

Customer Support · Las Vegas, Nevada
Department Customer Support
Employment Type Full-Time
Minimum Experience Entry-level

About Celsius Network


Celsius addresses the financial needs of today’s consumers worldwide through a democratized interest income and lending platform accessible via mobile and desktop app. With a mission to put unparalleled economic freedom in the hands of the people, and a core belief that financial services should only do what is in the best interests of the community, Celsius is a modern earning and lending platform where membership provides access to curated financial services that are not available through traditional financial institutions. Crypto holders can earn yield on the digital assets in their account with Celsius, and can borrow fiat or stable coins against their crypto collateral at the lowest interest rates in the space.  

 

The Celsius team is committed to doing good and doing well. We believe in the power of disruption and the importance of decentralization to create a new system that acts in the best interest of everyone. Each member of our team brings something unique and innovative to the table, but the common thread that links us together is our passion for blockchain, equality, and leading the next financial revolution that changes the equation to bring power back to the people.


Celsius is looking for an entry level support agent that will respond to users’ inquiries via our ticketing system and live chat. This role is responsible for resolving all inquiries that our users might have in a professional and timely manner.  In this role you will report directly to your assigned team leader.

Our ideal candidate will be highly organized, multitasker, detail oriented, energetic and self-motivated in a very fast-paced environment who has a can-do attitude.


 Customer Care Specialists 


Responsibilities:

  • Provide direct customer support via tickets and live chat
  • Helping users with onboarding and account-related requests
  • Identifying customer needs and helping customers use specific features
  • Reporting product malfunctions
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams


Requirements:

  • 1-2 Years of Experience as a Customer Support agent
  • Prior experience as a Call Center agent is considered as an advantage
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Ability to multitask and prioritize
  • Customer-focused mindset
  • Advanced level of English (C1)
  • Ability to work in a team that offers 24/7 support
  • Team player that can also work independently
  • Be able to work in a global environment


Familiarity with crypto and/or financial services is a plus!

Celsius is currently operating fully remotely while navigating COVID-19 guidelines, however, Celsius has offices in Hoboken, New York City, London, Tel Aviv, Cyprus and employs remote employees based in cities all around the world.

Thank You

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  • Location
    Las Vegas, Nevada
  • Department
    Customer Support
  • Employment Type
    Full-Time
  • Minimum Experience
    Entry-level