Customer Support Agent

Customer Support · Limassol, Larnaca
Department Customer Support
Employment Type Full-Time
Minimum Experience Mid-level

About Celsius Network

 

Celsius addresses the financial needs of today’s consumers worldwide through a democratized interest income and lending platform accessible via a mobile app. With a mission to put unparalleled economic freedom in the hands of the people, and a core belief that financial services should only do what is in the best interests of the community, Celsius is a modern platform where membership provides access to curated financial services that are not available through traditional financial institutions. Crypto holders can earn high-yield compounding interest by transferring coins to their Celsius Wallet and can borrow fiat currency against their crypto collateral at the lowest interest rates in the space.  

 

The Celsius team is committed to doing good and doing well. We believe in the power of disruption and the importance of decentralization to create a new system that acts in the best interest of everyone. Each member of our team brings something unique and innovative to the table, but the common thread that links us together is our passion for blockchain, equality, and leading the next financial revolution that changes the equation to bring power back to the people.

 

 

Position:  Customer Support Agent


Location: Limassol, Cyprus


Working hours: Ability to work in a team that offers 24/7 support, (with shift rotas planned usually 4 weeks in advance). Celsius openly encourages a work -life balance.


Celsius is looking for a Customer Support agent that will respond to users’ inquiries via our ticketing system, live chat and phone. This role is responsible for resolving all inquiries that our users might have in a professional and timely manner.  In this role you will report directly to your assigned team leader. Our ideal candidate will be highly organized, multitasker, detail oriented, energetic and self-motivated in a very fast-paced environment who has a can-do attitude and has previous experience in customer support.


Familiarity with crypto and/or financial services is a plus!

Celsius is currently operating fully remotely while navigating COVID-19 guidelines, however, Celsius has offices in Hoboken, New York City, London, Tel Aviv (Cyprus Office Opening Soon) and employs remote employees based in cities all around the world. This position is open to all qualified applicants in Limassol, Cyprus as we build our presence globally. 

 

Responsibilities:

  • Provide direct customer support via tickets and live chat
  • Helping users with onboarding and account-related requests
  • Identifying customer needs and helping customers use specific features
  • Reporting product malfunctions
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams

 

Requirements:

  • 1-2 Years of Experience as a Customer Support agent
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Ability to multitask and prioritize
  • Customer-focused mindset
  • Advanced level of English (C1)
  • Ability to work in a team that offers 24/7 support
  • Team player that can also work independently
  • Experience in Microsoft Office
  • Experience and fast typing skills. Typing certificate will be consider as advantage.
  • Be able to work in a global environment

 

Celsius is currently operating fully remotely while navigating COVID-19 guidelines, however, Celsius has offices in Hoboken, New York City, London, Tel Aviv (Cyprus Office Opening April 2021) and employs remote employees based in cities all around the world where we do not have offices currently. 


This position is open to all suitable/qualified applicants in Limassol, Cyprus as we build our presence globally.

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  • Location
    Limassol, Larnaca
  • Department
    Customer Support
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level